Frequently Asked Questions (FAQ)

Click the question to see the answer!

 

What Cleaning Method Do You Use?

Not a lot of people know to ask this question, but the method and equipment a professional cleaner uses will have an effect on the results.

The method I use comprises of a powerful, truck-mounted, hot water extraction unit (commonly known as steam cleaning) in conjunction with my professional 10-step cleaning process. This process is designed to deep clean carpet fibers, guaranteeing maximum soil removal and minimal drying time without leaving soil attracting residues behind.

I routinely use a rotary extractor instead of the common vacuum scrub wand. The rotary extractor gives superior results. Ask me more about the equipment I use when we talk. I will be happy to discuss the benefits.

I frequently attend continuing education courses to keep up with the latest industry cleaning requirements, detergents, techniques, and equipment.

I have heard that once a carpet is cleaned, it makes the fibers soil faster. Is this true?

This common problem is caused by sticky cleaning residues left behind by inexperienced, uneducated cleaners utilizing a poor quality "one-size-fits-all" cleaning process.

I use a scientifically designed, 10-step cleaning process which is customized to the fiber type (Natural, synthetic, or even blends of the two) and soiling conditions on your carpet fiber. My customized soft-water rinse combined with powerful truck-mount extraction equipment guarantees maximum soil and detergent removal — the result being maximum soil removal with little to no soil-attracting residue left behind.

How long will it take to clean my carpet?

All carpet soil conditions are unique to that particular house or building. I charge by the cleanable square foot and can estimate very accurately the time it will take to clean the carpet once I have determined the fiber type, soiling condition, and square footage to be cleaned.

My cleaning process is a 10-step process which is more thorough than the typical one or two step process, therefore it takes longer to complete, but it will stay cleaner longer than a poor quality one or two step process.

How long will it take for my carpets to dry?

Usually from 4 - 24 hours. Dry time is relative to humidity (water vapor in the air), temperature (cold, warm, hot), and air flow present. Each of these variables can be controlled either naturally by simply opening the windows if the correct natural conditions are present, or mechanically by the use of a heating system, an AC unit, dehumidifiers, and fans. Rain or shine, I can scientifically create the optimal indoor drying conditions.

What causes spots to reappear after my carpet is cleaned?

An inexperienced, uneducated cleaner can use a very high pH, Alkaline, localized spot removal treatment to remove the spot. The spot may be removed, but if not thoroughly rinsed, the invisible spot remover leaves behind a sticky residue that over a short period of time attracts soil off of shoes or gains dust from the air — the result being a larger dark spot. The moral here is to use the minimum pH strength detergent required, and allow enough time to thoroughly rinse the treated area.

Do you guarantee complete removal of stains and spots?

I do not guarantee that I can remove all spots or rectify all stains.

A spot is a substance that is attached to the outside of the fiber, and is usually removed during my normal 10-step cleaning process. A stain is discoloration of the fiber, either color added or color subtracted. A stain can be organic or synthetic based or a combination of both.

I am highly skilled in color repair. Color repair is not included in my 10 step cleaning process. Please call me to discuss the options.

Can You Remove Pet Urine Spots and Stains from my Carpet?

Pet accidents are a very common problem. I offer numerous treatments and can help you find the solution that works best for you.

Pet accidents can range from a one-time event to multiple deposits in the same area. The complicating issue with pet urine is that it is usually multilayered. The urine can soak deep down into the carpet backing, padding, and it can even penetrate the sub floor.

Usually there are two issues that have to be addressed - color change and odor. Urine can add and remove color from the fiber, and over time it can permanently discolor the fiber.

The second issue is the associated odor due to bacterial action.

If the contamination is limited to the face yarns, then a topical neutralizing treatment may be satisfactory. More often than not the contamination has to be addressed through multiple layers, utilizing specialized extraction equipment and treatments specifically designed to treat the contamination.

In the most severe cases, it may be necessary to take up the carpet, clean out the primary and secondary backing, seal the sub-floor, replace contaminated padding, re-install and clean the carpet. As a licensed flooring contractor I am licensed by the state of California to perform this type of process.

In the event new carpet is the best cost effective option I can refer you to a reputable carpet wholesaler. Why pay retail prices?

I cannot 100% guarantee complete odor removal, even if the sub floors are sealed and new carpet is installed. Odors in general, including pet accidents, if left untreated can be absorbed into surrounding porous materials — upholstery, dry wall, base boards, beds, and fabrics are all capable of absorbing odors.

Depending on your needs, I have multiple options available to treat pet accidents. Some of my clients accept that their pets will continue to have accidents and are happy with a frequent maintenance schedule. Others are not. It's good to consider all options!

Will your cleaning process remove the mill-applied stain protection from my carpet?

No. I clean with the most advanced up-to-date stain resistant compatible detergents available.

The stain protection I referred to here is technically an acid dye blocker which is specifically designed to resist acid dyes commonly found in food and beverage items. This protection must not be confused with Teflon or Scotchgard which is a soil retardant and also a stain and oil repellent.

First understand carpet fibers are dyed using acid-based dyes. Second, understand most food products also contain acid-based dyes which have the ability to add dye to the carpet. In order to help the fiber resist secondary staining from common household food dyes, the manufactures have developed a fifth generation nylon which offers acid dye resistance. Whilst in force this stain protection will allow maximum removal of acid based food dyes.

If an uneducated cleaner uses the wrong cleaning detergents in their process, they can remove the factory applied acid dye resistors.

In the event the fibers have been stripped of their stain resistance, I have the correct training to restore the stain resistance to a like-new condition.

Please note: stain resistance is generally the fibers ability to resist stains more readily than an untreated fiber rather than making a fiber stain proof. If in doubt, read the manufacturers fine print in your warranty.
 

 

 

If you have any more questions, please give us a call!
858-530-2367